Privacy Policy – TheNavalArch
Last updated: 21 August 2026
1. Introduction
TheNavalArch Pty Ltd (“TheNavalArch”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:
- visit or use www.thenavalarch.com and related websites;
- create or use a TheNavalArch account, portal, application or software product;
- communicate with us by email, telephone, WhatsApp, social media or other channels;
- submit an enquiry, request for quotation, proposal request or project information;
- purchase or use our engineering, consulting, software, training or other services;
- register as a consultant, contractor, author, reviewer, collaborator or supplier;
- upload documents, drawings, CVs, technical files, articles, images or other content;
- subscribe to newsletters, technical publications or marketing communications; or
- otherwise interact with TheNavalArch.
This Policy applies to TheNavalArch’s websites, customer and consultant portals, CRM systems, software applications, marketing systems and other digital services operated by us.
By using our services or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
TheNavalArch Pty Ltd is an Australian company providing marine, offshore and naval architecture engineering services, technical consulting, engineering software, training and related professional services.
Our contact details are:
TheNavalArch Pty Ltd
Suite 405, Level 2
66 Victor Crescent
Narre Warren VIC 3805
Australia
Email: info@thenavalarch.com
Website: www.thenavalarch.com
3. Information We May Collect
The information we collect depends on how you interact with us.
3.1 Contact and Identity Information
We may collect information such as:
- name;
- company or organisation;
- job title;
- email address;
- telephone and WhatsApp number;
- country and location;
- professional profile information;
- LinkedIn or other professional/social profile information; and
- other contact details you choose to provide.
3.2 Client and Project Information
If you enquire about or engage TheNavalArch for engineering or professional services, we may collect:
- project names and references;
- vessel, offshore asset or equipment information;
- engineering specifications;
- drawings, calculations and technical documentation;
- tender and RFQ information;
- commercial proposals and quotations;
- contracts and purchase orders;
- project communications;
- project contacts;
- deliverables, revisions and approvals; and
- billing and payment-related information.
Some information supplied for engineering projects may be confidential or commercially sensitive. We treat such information according to our contractual obligations and internal information-security procedures.
3.3 Consultant and Contractor Information
If you apply to join or work with TheNavalArch as a consultant, contractor, reviewer, trainer, author or collaborator, we may collect:
- curriculum vitae or résumé;
- professional qualifications;
- employment and project history;
- engineering disciplines and specialist skills;
- software experience;
- professional registrations and memberships;
- geographic location and availability;
- rates and commercial information;
- references;
- identification details where required;
- contracts, NDAs and terms of engagement;
- performance and project records;
- content contributions and review history; and
- payment information required to pay for services.
3.4 Website and Account Information
When you use our website, portals or applications, we may automatically collect:
- IP address;
- browser type;
- operating system;
- device type;
- pages viewed;
- referring pages;
- access dates and times;
- session and login information;
- approximate geographic location;
- account activity; and
- diagnostic and security information.
3.5 Files and Content
We may collect and store files that you upload, submit, share or access through our services, including:
- drawings;
- engineering reports;
- calculation files;
- spreadsheets;
- photographs;
- videos;
- technical articles;
- CVs;
- certificates;
- contracts;
- proposals;
- project documentation; and
- other files or attachments.
We recognise that such files may contain confidential, proprietary or commercially sensitive information.
We do not sell the contents of these files.
Access to files is restricted according to the relevant project, account, role and business purpose.
3.6 Payment Information
Where payments are made through third-party payment processors, TheNavalArch generally does not store complete credit or debit card details.
Payment providers may independently collect payment information in accordance with their own privacy policies.
We may retain transaction records, invoice information, payment status and related accounting information.
4. WhatsApp Business Platform
TheNavalArch uses the WhatsApp Business Platform, WhatsApp Business applications and related services provided by Meta Platforms, Inc. and its affiliates to communicate with clients, prospective clients, consultants, suppliers and other business contacts.
When you communicate with TheNavalArch through WhatsApp, we may process information including:
- your telephone number;
- WhatsApp display/profile information;
- your name;
- message content;
- images, documents, voice notes and files you send;
- message timestamps;
- message identifiers;
- delivery and read status;
- responses to campaigns or notifications; and
- communication history.
WhatsApp communications may be integrated with our CRM and business systems so that we can:
- respond to enquiries;
- maintain contact and communication records;
- manage projects and proposals;
- coordinate with consultants and clients;
- provide customer support;
- distribute requested information;
- send approved business or marketing communications;
- manage opt-in and opt-out preferences; and
- improve our services.
Information transmitted through WhatsApp may also be processed by Meta and WhatsApp in accordance with their applicable terms and privacy policies.
We do not sell WhatsApp message content or personal information.
Where required, business-initiated WhatsApp communications may use approved WhatsApp templates and applicable consent or opt-in mechanisms.
You can request that we stop sending marketing communications through WhatsApp at any time.
5. CRM and Business Communications
TheNavalArch operates customer relationship management and related business systems to organise information about:
- clients;
- prospective clients;
- consultants;
- collaborators;
- suppliers;
- project contacts;
- subscribers;
- authors; and
- business relationships.
CRM information may include contact details, communication history, projects, RFQs, proposals, interests, service requirements, campaign interactions and other legitimate business records.
We use this information to manage relationships, follow up enquiries, coordinate services and avoid unnecessary or duplicate communications.
6. Artificial Intelligence and Automated Processing
TheNavalArch may use artificial intelligence (“AI”) and automated systems to assist with business and technical workflows.
AI-assisted functions may include:
- summarising documents and communications;
- categorising enquiries;
- extracting project or contact information;
- reviewing technical articles and content;
- assisting with editorial and quality-control processes;
- preparing draft communications;
- preparing marketing materials;
- matching consultants to project requirements;
- organising CRM information;
- assisting with document preparation;
- reviewing website content;
- assisting customer or consultant support; and
- automating administrative workflows.
Where AI systems process information, they operate under TheNavalArch’s instructions and business processes.
AI-generated recommendations, drafts or outputs may be subject to human review, particularly where they may affect engineering, contractual, commercial, publication or external communication decisions.
We do not rely solely on automated decision-making where a decision could have a significant legal or similarly significant effect on an individual unless appropriate safeguards are in place.
7. Client and Consultant Portals
TheNavalArch may operate web-based or mobile portals through which clients, consultants, authors, reviewers and other users can:
- create accounts;
- maintain profiles;
- upload files;
- submit project information;
- communicate through messaging;
- receive assignments;
- submit engineering deliverables;
- submit technical articles;
- participate in review workflows;
- provide approvals;
- receive notifications; and
- access project or business information.
Users are responsible for maintaining the confidentiality of their login credentials.
Information displayed within a portal may be restricted based on user role, project assignment and access permissions.
TheNavalArch may moderate communications and content submitted through its systems where necessary for quality assurance, business management, client communication, safety, confidentiality or compliance.
8. How We Use Personal Information
We may use personal information to:
- provide our engineering, consulting, software and training services;
- respond to enquiries and requests for quotations;
- prepare proposals and commercial offers;
- manage projects and deliverables;
- manage client and consultant relationships;
- create and administer user accounts;
- operate our website, CRM, software and applications;
- process orders and payments;
- communicate project information;
- provide technical and customer support;
- recruit and manage consultants and contractors;
- manage contracts and NDAs;
- manage technical publications and content;
- conduct editorial and technical reviews;
- publish approved technical content;
- send service information, newsletters and technical updates;
- conduct approved marketing campaigns;
- analyse website and campaign performance;
- improve our services and systems;
- maintain business and accounting records;
- protect against fraud, security incidents and misuse;
- comply with legal and regulatory obligations;
- establish, exercise or defend legal claims; and
- perform other activities reasonably necessary for our business.
9. Marketing Communications
We may send professional, technical or marketing communications concerning:
- engineering services;
- software;
- training;
- technical publications;
- guides;
- articles;
- webinars;
- industry information;
- new services;
- events; and
- other relevant TheNavalArch activities.
Marketing communications may be delivered by:
- email;
- WhatsApp;
- LinkedIn;
- other social media channels; or
- other business communication channels.
Where required by applicable law or platform rules, we will obtain consent or rely on another permitted basis before sending such communications.
Every reasonable effort is made to provide a clear method to opt out.
You may unsubscribe from email marketing using the unsubscribe link included in the message.
You may opt out of WhatsApp marketing using the mechanism provided in the relevant message or by contacting us.
Operational, contractual, transactional or project-related messages may still be sent where they are necessary to provide services or manage an existing business relationship.
10. Email Marketing and Campaign Platforms
TheNavalArch may use third-party email and marketing platforms to distribute newsletters and campaigns and to measure performance.
These platforms may process:
- name;
- email address;
- organisation;
- subscription status;
- mailing-list membership;
- message delivery;
- email opens;
- link clicks;
- unsubscribes;
- bounce information; and
- campaign interaction information.
We use such information to manage subscriptions, improve relevance and assess campaign effectiveness.
11. Social Media Platforms
TheNavalArch maintains profiles and may publish content through platforms such as:
- LinkedIn;
- Facebook;
- Instagram;
- YouTube; and
- other professional or social platforms.
When you interact with our accounts, posts or advertisements, the platform may provide us with information according to your settings and the platform’s policies.
We may use authorised platform APIs to:
- publish approved TheNavalArch content;
- manage company-page posts;
- review engagement;
- retrieve analytics; and
- respond to business interactions.
Social media platforms independently process information under their own privacy policies.
12. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags and similar technologies.
These may be used for:
- website functionality;
- security;
- user preferences;
- analytics;
- performance monitoring;
- remembering sessions;
- measuring advertising or campaign effectiveness; and
- improving user experience.
You can control cookies through your browser or available website-consent controls.
Disabling certain cookies may affect website functionality.
13. Analytics
We may use analytics services to understand how visitors use our websites and services.
Analytics data may include:
- pages viewed;
- session duration;
- device and browser information;
- referring websites;
- approximate location;
- user interactions; and
- conversion or campaign activity.
Analytics information is used to improve our website, products, services and marketing.
14. How We Disclose Information
We may disclose personal information where reasonably necessary to operate our business.
Recipients may include:
14.1 Service Providers
We may use third-party providers for:
- website hosting;
- cloud storage;
- email services;
- CRM services;
- project collaboration;
- accounting;
- payment processing;
- software hosting;
- analytics;
- artificial intelligence services;
- cybersecurity;
- marketing;
- communications;
- document management; and
- professional advice.
These providers receive only the information reasonably required to perform their services.
14.2 Consultants and Project Participants
Where necessary for delivering engineering or professional services, information may be provided to consultants, contractors, reviewers or other authorised project participants.
Access is limited according to project requirements and contractual confidentiality obligations.
14.3 Clients
Information relating to consultants, deliverables or project work may be disclosed to the relevant client where necessary to perform the agreed services.
Where TheNavalArch operates anonymous or identity-controlled consultant workflows, personal identifying information may be withheld as appropriate.
14.4 Legal and Regulatory Requirements
We may disclose information where required or permitted by law, including in response to:
- court orders;
- subpoenas;
- government authorities;
- regulators;
- law-enforcement requests;
- legal claims; or
- obligations necessary to protect the rights, safety or property of TheNavalArch or others.
14.5 Corporate Transactions
If TheNavalArch undergoes a merger, restructuring, sale or transfer of some or all of its business or assets, relevant information may be transferred as part of that transaction subject to applicable law.
15. We Do Not Sell Personal Information
TheNavalArch does not sell personal information or private message content to third parties.
We do not provide confidential engineering files to third parties for their independent marketing purposes.
16. International Data Processing
TheNavalArch operates internationally and works with clients, consultants and service providers in multiple countries.
Personal information may therefore be processed or stored outside Australia, including through cloud, communication and software service providers.
Where information is transferred internationally, we take reasonable steps to use reputable service providers and safeguards appropriate to the nature of the information and the services being provided.
Different countries may have privacy laws that differ from Australian law.
17. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
- provide services;
- maintain client and project records;
- comply with legal obligations;
- maintain accounting and taxation records;
- manage contractual obligations;
- resolve disputes;
- protect legitimate business interests;
- maintain professional engineering records;
- enforce agreements; and
- manage security.
Retention periods vary according to the nature of the information.
Some project, financial, contractual or engineering records may need to be retained for extended periods.
When information is no longer reasonably required, we may securely delete, anonymise or archive it in accordance with our information-management practices.
18. Data Security
TheNavalArch uses reasonable administrative, organisational and technical measures designed to protect information from:
- unauthorised access;
- misuse;
- interference;
- loss;
- alteration; and
- unauthorised disclosure.
Measures may include:
- access controls;
- authentication;
- role-based permissions;
- encrypted connections;
- secure cloud services;
- controlled file sharing;
- system monitoring;
- backups; and
- security procedures.
However, no internet transmission or storage system can be guaranteed to be completely secure.
You should not send passwords, payment-card information or other highly sensitive credentials through ordinary email, WhatsApp or unsecured channels.
19. Confidential Engineering and Commercial Information
Information submitted to TheNavalArch for engineering or consulting work may contain confidential technical or commercial material.
We take reasonable steps to restrict such material to authorised personnel and consultants who require access for the relevant purpose.
Where confidentiality agreements, client contracts or non-disclosure agreements impose stricter requirements than this Privacy Policy, those contractual requirements will also apply.
20. Your Rights and Choices
Depending on applicable law, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of information in appropriate circumstances;
- withdraw consent where processing is based on consent;
- object to or restrict certain processing;
- unsubscribe from marketing communications; and
- raise a complaint regarding our handling of personal information.
To exercise these rights, contact:
We may need to verify your identity before acting on certain requests.
Some information cannot be deleted immediately where we are legally or contractually required to retain it.
21. Data Deletion Requests
You may request deletion of personal information associated with your use of TheNavalArch websites, applications, CRM systems or communication channels, including information received through WhatsApp or Meta integrations.
Requests may be submitted to:
Please include sufficient information for us to identify the relevant account or data.
Upon receiving a valid request, we will take reasonable steps to delete or de-identify applicable personal information, subject to information we must retain for:
- legal or regulatory obligations;
- contractual obligations;
- accounting or taxation requirements;
- fraud prevention;
- dispute resolution;
- engineering recordkeeping; or
- other legitimate business purposes.
This section is intended to provide a clear data-deletion process for users of services connected through Meta, WhatsApp and other integrated platforms.
22. Correction of Information
If you believe information held by TheNavalArch is inaccurate, incomplete or out of date, please contact us.
We will take reasonable steps to correct information where appropriate.
23. Unsubscribing from Communications
You may unsubscribe from promotional email communications by using the unsubscribe link in an email.
For WhatsApp marketing communications, you may use the opt-out method stated in the message or notify us that you no longer wish to receive such communications.
You may also email:
We may retain a suppression or opt-out record to ensure that marketing is not sent again inadvertently.
24. Third-Party Websites and Services
Our websites, emails and communications may contain links to third-party websites, platforms or services.
TheNavalArch is not responsible for the privacy practices or content of those third parties.
You should review their privacy policies before providing personal information.
25. Children
TheNavalArch’s services are primarily intended for businesses, professionals and adult users.
We do not knowingly collect personal information from children for marketing or professional services.
If you believe a child has provided personal information to us without appropriate authority, please contact us so that we can investigate and take appropriate action.
26. Australian Privacy Requirements
As an Australian business, TheNavalArch seeks to handle personal information consistently with applicable Australian privacy and data-protection requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.
Users located in other jurisdictions may have additional rights under applicable local laws.
27. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- changes in our services;
- new applications or technology;
- regulatory changes;
- changes to third-party platforms; or
- changes to our business operations.
The current version will be published at:
https://thenavalarch.com/privacy-policy/
The “Last updated” date at the top of the Policy indicates when the latest revision took effect.
28. Complaints
If you have concerns about how TheNavalArch has handled your personal information, please contact us first so that we can investigate and respond.
Email:
Where applicable, you may also have the right to complain to an appropriate privacy or data-protection regulator.
29. Contact Us
For questions, access requests, corrections, deletion requests, privacy complaints or other privacy-related matters, contact:
TheNavalArch Pty Ltd
Suite 405, Level 2
66 Victor Crescent
Narre Warren VIC 3805
Australia
Email: info@thenavalarch.com
Website: www.thenavalarch.com
